Waiting is a form of waste. In lean six sigma terms the objective is to eliminate the wasteful activities that do not bring value to your process or operation. Nobody likes to wait. Both internal and external customers will be happier with your performance by eliminating or reducing as mush as possible wait times for delivery as well as between process steps. Methods used to highlight the value and non-value added components of your process include value stream mapping, and standard work combination diagrams. I can take a look at your process and help seek out alternatives to the waiting in your processes.
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