It is important to have a gage of the gap between your actual process and what is written in the procedures. Over time, it is a natural occurrence for people who perform a task to invent more efficient and effective ways of getting things done - especially if the task is monotonous and repetitive. Evaluate your process and update procedures as necessary so that you may capture best practices and have a written record for future trainees. Re-inventing the wheel would be minimized or avoided.
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Wednesday, January 27, 2010
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