Tuesday, September 1, 2009

Implementing Business Excellence and Fair Process

Once you have set out in the direction of a new business, it is important to discuss your idea with the influential people of the company.  Be sure to employ the "fair process" doctrine of including those who will have to live with the change in corporate direction daily.
When people have an emotional attachment to the change, its chances of long term success are increased.  Today, the emphasis is placed on cross-functional teams.  It is important however that the representatives on the cross-functional teams go back to their peers and discuss the change of direction.  It is important that the representative listen to their peers and provide feedback to the cross-functional team.
Frequent business announcements and a means to obtain feedback from employees is also helpful in ensuring that everyone has a sense of contribution and involvement.

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